This Privacy Policy describes how N2N Supply Chain Solutions Limited (“N2N SCS,” “we,” “us,” or “our”), headquartered in Dhaka, Bangladesh, collects, uses, processes, and protects the personal information we gather through our website, https://n2nscs.com (the “Site”), and in connection with our provision of international freight forwarding, logistics, and supply chain services.
By using our Site and services, you agree to the terms of this Privacy Policy.
We collect information that identifies, relates to, describes, or is capable of being associated with you (“Personal Information”). The types of Personal Information we collect depend on the nature of your interaction with us.
This information is collected when you request a quote, contact us via email or a contact form, or enter into a service agreement with us.
| Category of Information | Examples of Data Collected | Purpose of Collection |
| Contact and Identity Data | Name, job title, company name, email address, phone number, and physical address. | To respond to inquiries, provide quotes, manage customer accounts, and communicate about services. |
| Operational and Commercial Data | Details about your shipments (cargo type, weight, dimensions, origin, destination), customs information, and service preferences. | To fulfill our contractual obligations, process shipments, manage logistics operations, and ensure compliance with customs and trade laws. |
| Financial Data | Payment information, billing address, and transaction history (Note: Credit card information is typically processed by third-party payment processors). | For invoicing, processing payments, and managing financial records related to services. |
In the course of providing logistics services, we may collect Personal Information about shippers, consignees, and third parties from our clients, agents, customs brokers, and public sources. This includes names, addresses, and contact details necessary to deliver the shipment.
When you visit our Site, we and our third-party service providers may automatically collect certain information about your device and browsing activity using cookies, web beacons, and similar technologies.
| Category of Information | Examples of Data Collected | Purpose of Collection |
| Technical Data | IP address, browser type and version, operating system, device type, time zone setting, and mobile network information. | For site security, troubleshooting, and ensuring the technical functionality of the Site. |
| Usage Data | Pages visited, time spent on pages, referral source, clickstream data, search terms, and interaction with links. | To analyze site performance, understand user behavior, and improve our services and marketing efforts. |
(Please refer to our separate Cookie Policy for more details on our use of cookies and how you can manage your preferences.)
We use your Personal Information for the following purposes:
Service Delivery: To provide, operate, maintain, and improve our logistics and supply chain services, including scheduling, tracking, real-time visibility, and emission reporting.
Communication: To respond to your requests, provide customer support, and send service-related updates, quotes, and administrative messages.
Legal Compliance and Security: To comply with applicable laws, regulations, and legal processes (e.g., customs and security requirements); to detect, prevent, and investigate potential fraud, security breaches, or illegal activities.
Business Operations: For internal purposes such as auditing, data analysis, optimizing the Site, and developing new services.
Marketing and Promotion: To send you promotional materials, newsletters, and information about services that may be of interest to you, based on your consent or legitimate business interest.
As a global freight forwarder, sharing information is essential to providing our services. We may share your Personal Information with the following categories of recipients:
Logistics Partners and Agents: We share necessary shipment data with our global network of qualified agents, carriers (airlines, shipping lines), customs brokers, and other service providers to complete the delivery of your cargo worldwide.
Governmental and Regulatory Bodies: We may disclose information as required by law, regulation, or legal process, including to customs, border protection, and other governmental authorities.
Service Providers: We engage third-party companies and individuals to facilitate our services (e.g., website hosting, IT support, analytics providers, payment processors). These providers only have access to the information needed to perform their functions and are contractually obligated to maintain confidentiality.
Business Transfers: In connection with a merger, acquisition, sale of assets, or other business restructuring, your information may be transferred as part of that transaction.
Affiliates and Subsidiaries: We may share data within the Group N2N family of companies for business operations and internal reporting.
As a company based in Dhaka, Bangladesh, offering services worldwide, your Personal Information will be transferred to, and processed in, countries other than the country in which you are a resident. These countries may have data protection laws that are different from the laws of your country.
When we transfer information across international borders, we take steps to ensure that the information receives an adequate level of protection, such as relying on standard contractual clauses or other legally approved mechanisms.
We implement appropriate technical and organizational measures to protect the Personal Information we collect and process. These measures are designed to provide a level of security appropriate to the risk of processing your Personal Information, including protection against unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage method is 100% secure.
Depending on your location and applicable law (such as GDPR for EU residents or other relevant privacy frameworks), you may have the following rights regarding your Personal Information:
Right of Access: The right to request copies of your Personal Information.
Right to Rectification: The right to request that we correct any information you believe is inaccurate or incomplete.
Right to Erasure (‘Right to be Forgotten’): The right to request that we erase your Personal Information, under certain conditions.
Right to Restrict Processing: The right to request that we restrict the processing of your Personal Information, under certain conditions.
Right to Object to Processing: The right to object to our processing of your Personal Information, under certain conditions.
Right to Data Portability: The right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details in Section 8.
We will retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for the purpose of satisfying any legal, accounting, or reporting requirements. This includes information necessary to maintain accurate logistics and customs records.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
N2N Supply Chain Solutions Limited
Address: [Insert Full Office Address, e.g., House: 07 (4th Floor), Road 2/1, Block: L, Banani, Dhaka-1213, Bangladesh.]
Email: [Insert Dedicated Privacy Email, e.g., privacy@n2nscs.com]
Phone: [Insert Phone Number]
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for the latest information on our privacy practices.
